What is a Security Incident?

A security incident is any event that could potentially harm the security of your personal information or our services. This could include things like someone trying to access your account without permission, receiving suspicious emails, or noticing unusual activity on your account.

Severity Levels

• Low: Minor issues with little to no impact on your account or personal information. Examples include spam emails or a single unsuccessful login attempt.
• Medium: Issues that may affect certain aspects of your account or personal information but don't pose an immediate threat. Examples include receiving a phishing email or noticing unusual activity that doesn't seem to affect your account directly.
• High: Serious issues that pose a significant threat to your account or personal information. Examples include unauthorized access to your account, a data breach, or any incident that requires immediate action to protect your information.